How small teams use Intray to answer email

Each use case follows one job from the first email to the reply, and shows the parts of Intray it uses along the way.

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Pick the job your team does most

Every use case works in the same shared inbox, so a team can start with one and add the others later.

Answer customer email as a teamMail to support, sales, and billing arrives in one list, and each thread shows who is answering it.Read the use case
Turn form submissions into conversationsYour server sends each contact form submission to the Intray API, and it arrives in the inbox as a thread.Read the use case
Book a call from a replyInsert a booking link in a reply, and the customer picks a time on your booking page.Read the use case
Sort incoming mail with AI rulesA rule reads each new email and labels it, assigns it, or drafts a reply for a teammate to review.Read the use case

Forwarding mail to each person, compared with a shared inbox

Forwarding to each person

Each teammate gets a copy, and nobody can see who replied
Replies go out from personal addresses
Context about the customer lives in side chats

Intray

One thread per conversation, with the assignee on it
Replies go out from support, sales, or billing
Notes sit in the thread where the next person looks

Start with the job your team does most

Intray is invite-only right now, and invited teams can add a domain and start answering email together.