# Intray

> Intray is a shared email inbox for teams. Addresses such as support, info, and press arrive in one inbox, where a team assigns, labels, and answers them, with an AI agent that sorts mail and drafts replies.

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## Get started

- [What Intray is](https://intray.ai/docs/introduction.md): Intray is a shared email inbox for teams. How mail gets in, and what your product can connect.
- [Agent setup](https://intray.ai/docs/agents.md): Two prompts to hand to an agent. One gets your team's email into Intray with no code. One connects your product from inside your repo.
- [Email setup](https://intray.ai/docs/email-setup.md): Get email into Intray by hosting the domain, forwarding from your current provider, or connecting a mailbox over IMAP. With steps for Google Workspace, Gmail, Microsoft 365, Fastmail, and iCloud.
- [Sending and deliverability](https://intray.ai/docs/deliverability.md): What Intray shows under an email you sent, what it does after a bounce or a spam complaint, and how the blocked recipients list works.

## Run the inbox

- [The inbox](https://intray.ai/docs/inbox.md): A reference for the inbox screen in Intray: the views, filters, search, the thread timeline, assignment, snooze, labels, notes, replies, new emails, the tray, and keyboard shortcuts.
- [Team guide](https://intray.ai/docs/team.md): How a team runs a shared inbox in Intray: roles, statuses, assignment, notes, rules, and what to teach the agent.
- [Automations](https://intray.ai/docs/automations.md): How rules in Intray label, assign, prioritize, snooze, draft, and auto-reply to email, with the triggers, conditions, and actions they support.
- [Agent and knowledge](https://intray.ai/docs/agent.md): What the workspace agent can read and change, how approvals work, and how to give it instructions, documents, and memory.

## Connect your product

- [Conversation API](https://intray.ai/docs/conversation-api.md): Send form submissions and app email to your team inbox from your server. Keys, permissions, endpoints, retries, and pilot limits.
- [Customer profiles](https://intray.ai/docs/customer-profiles.md): See user profiles next to your emails. Build one endpoint in your product and Intray shows the sender's plan, orders, and account beside the conversation.

## Guides

- [Send your contact form to the inbox](https://intray.ai/docs/guide-contact-form.md): Turn contact, demo, and waitlist form submissions into conversations in your team inbox, with the form fields shown and replies sent by email from Intray.
- [Send a welcome email and receive the replies](https://intray.ai/docs/guide-welcome-email.md): Send an email from a shared address when someone signs up, and have the customer's reply arrive in your team inbox in the same thread.
- [Link a conversation to a record in your app](https://intray.ai/docs/guide-link-records.md): Connect a lead, order, or ticket in your own admin to its Intray conversation, with an Open in Intray link, the current status and assignee, and the message history.
- [Reply to or close a conversation from your app](https://intray.ai/docs/guide-update-from-app.md): When a refund is issued, an order ships, or a demo is booked, your server can reply in the existing email thread, mark the conversation done, or assign it to a teammate.
- [Check whether an email was delivered](https://intray.ai/docs/guide-delivery-status.md): Read the delivery status of an email your app sent through Intray, poll until it settles, and stop emailing addresses that bounce or complain.