Intray is a shared inbox for conversational and transactional email. This Email Use Policy explains the standards that apply to every message sent through Intray and forms part of our Terms of Service.
Conversational Email and Limited Outreach
Intray supports replies, requested email signups, operational messages, and relevant follow-up with existing customers. Send messages that fit the recipient's request or relationship with your business.
Booking email is one of those operational messages. When someone books a meeting through one of your booking pages, Intray sends them a confirmation, any reminders you configured, and a message if the meeting is moved or cancelled. Those go to the address the guest typed, they are about that guest's own booking, and the guest can cancel the meeting from a link in them. A booking page is not a way to email an address the guest did not supply themselves.
Subscription email requires affirmative consent. Existing-customer reactivation and individually selected, relevant business prospecting require clear sender identity and an easy way to stop further contact. These workflows are subject to Intray's sending limits, applicable consent requirements, and our infrastructure providers' rules. A sending allowance is not permission to send unwanted email. Keep appropriate records of recipient sourcing and consent, and honor unsubscribe and do-not-contact requests promptly.
Prohibited Sending
You must not use Intray to:
- Send unsolicited bulk email or mass cold-email campaigns;
- Use automated warm-up networks or rotate addresses to evade limits;
- Send to purchased, rented, scraped, harvested, or otherwise third-party-sourced recipient lists;
- Continue sending after a recipient has unsubscribed, complained, or asked not to be contacted;
- Mislead recipients about the sender, subject, source, or purpose of a message;
- Distribute phishing, malware, fraudulent content, or material that violates applicable law or another person's rights; or
- Attempt to bypass sending limits, suppression controls, or restrictions imposed by Intray or another provider.
Bounces, Complaints, and Suppression
Intray processes delivery events from the email infrastructure it operates, and addresses associated with hard bounces or complaints on those paths are automatically suppressed from further sending. When you send through your own SMTP server, the feedback available depends on what that server reports, so some bounces and complaints may not reach Intray. Workspace members may also manually block a recipient. Suppression controls must not be bypassed or used to resume sending without a lawful and reliable basis.
Enforcement
We may investigate sending activity and limit, suspend, or terminate sending when necessary to protect recipients, provider relationships, or shared sending reputation. We may take action based on complaint, bounce, block, or other abuse signals, including before a violation causes broader harm.
Report Abuse
If you received unwanted or abusive email sent through Intray, contact us at abuse@intray.ai. Include the original message headers when possible so we can investigate the sending activity accurately.
Related Policies
Our Privacy Policy explains how we process message and delivery data. Our Terms of Service contain additional acceptable-use requirements and remedies.