Billing questions
Route sales mail
Password reset help
Acknowledge new support mail
A rule acts on each email as it arrives
An AI draft reaches the customer only after a person sends it
- 1
A rule matches the email
Lucia writes that she cannot sign in, and the password rule labels the thread and starts a draft.
- 2
The draft waits on the thread
It shows above the reply box with Edit & use and Discard. Nothing goes to the customer yet.
- 3
A teammate edits it and sends it
Edit & use copies the draft into your reply, where you change it and press Send.
Ask the agent about your inbox
The workspace agent works in your inbox with your own permissions. It can save a reply draft for you, and it cannot send email or manage API keys.
It works with your permissions
The agent queries your workspace data, searches the web, reads pages, and runs code in a sandbox. With Ask first on, it pauses for your approval before each change.
Tell it how your team writes
The agent reads your instructions on every request and keeps a separate memory for each person on the team.
Write with AI in the reply box
Press Cmd+J on a Mac or Ctrl+J elsewhere, in a reply or a new email. Write with AI does not read the agent's knowledge yet.
- Draft from the thread
- With an empty reply, it drafts one from the latest emails and form submissions in the thread. It does not read internal notes.
- Rewrite your own text
- With text in place, it shortens it, makes it friendlier or more formal, or fixes the grammar.
- You send it yourself
- The text goes into your reply box, where you change it and press Send.