The features of the Intray shared inbox

Intray is the inbox for the addresses your team shares, such as support, info, and press. Each feature has a page that explains how it works today.

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Each part of Intray has its own page

Live and customer profiles are in a private pilot, and so is sending email through the API. Each page says what works today.

  • Shared inbox

    Info, support, and press arrive in one list. Assign a thread, leave a note for the team, and reply as the shared address.

  • Forms and app email

    Your contact forms and the email your app sends arrive in the same inbox through a server API. Customer replies come back to the same thread.

  • Agent and automations

    Rules label, assign, and prioritize email as it arrives. A rule can ask the agent to draft the reply, and a person reads it and sends it.

  • Live and customer profilesPilot

    See a customer's plan and account next to their email, and watch their session when they say something is broken. Both are in a private pilot.

  • Email setup

    Host a new domain in Intray, forward from the provider you have, or connect an existing mailbox. You choose per address.

Questions about what each feature does today

Live watching, customer profiles, and the support widget are in a private pilot. Creating and reading conversations through the API works for every workspace, and sending email through the API is turned on for each workspace during its pilot.

Start with the addresses your team shares

Intray is invite-only right now, and invited teams can add a domain and start answering email together.

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