This Privacy Policy explains how Lowside Labs, Inc., operating Intray ("Intray", "we", "us", or "our"), collects, uses, and shares information about you when you use our website, our applications, and related services (collectively, the "Service"). By using the Service, you agree to the collection and use of information in accordance with this policy.
Information We Collect
We collect the following categories of information:
- Account information. When you create an account, we collect your name, email address, and a password (or, if you sign in with Google, the profile information Google shares with us — your name, email address, and profile picture).
- Workspace and email data. Information you and your team create or process within the Service, including connected domains and addresses, email messages, drafts, attachments, settings, and related delivery metadata.
- Usage and device information. Information about how you interact with the Service, such as log data, IP address, browser and device type, and pages viewed. We use this to operate, secure, and improve the Service.
How We Use Information
We use the information we collect to:
- Provide, maintain, and improve the Service;
- Authenticate you and secure your account;
- Send transactional communications, such as account, security, and support messages;
- Monitor and analyze usage and trends to improve the user experience; and
- Detect, prevent, and address fraud, abuse, security, or technical issues.
Google Sign-In
If you choose to sign in with Google, we request only the basic profile scopes (email, profile, and openid). We use this information solely to create and authenticate your account. We do not access your Google Drive, Gmail, contacts, or any other Google data, and we do not sell or share this information with third parties for advertising.
How We Share Information
We do not sell your personal information. We share information only in the following limited circumstances:
- With your workspace. Content you create is visible to other members of your workspace as part of the Service's normal operation.
- With service providers. We use trusted third-party providers to operate the Service — including hosting, database, email delivery, and analytics. They process information on our behalf and are bound by confidentiality obligations.
- For legal reasons. We may disclose information if required to do so by law or in response to valid legal process.
- In a business transfer. If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Email Delivery and Safety
To send, receive, and protect email, we process message content, sender and recipient addresses, delivery events, bounces, complaints, and similar technical data. We may use email infrastructure providers to deliver messages and use delivery signals to prevent abuse and protect sending reputation.
Data Retention
We retain your information for as long as your account is active or as needed to provide the Service. We will delete or anonymize your information when it is no longer needed, subject to legal and operational retention requirements.
We may retain a minimal record of a recipient address, suppression reason, and related delivery event when necessary to prevent further delivery following a hard bounce, complaint, unsubscribe request, or abuse report. This safety record may be retained after related message content or account data is deleted.
Security
We use industry-standard technical and organizational measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
To report a suspected security issue, contact us at security@intray.ai.
Your Rights
Depending on your location, you may have the right to access, correct, export, or delete your personal information, and to object to or restrict certain processing. We will honor valid requests as required by applicable law.
Children's Privacy
The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we collected this information, we will take steps to delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Your continued use of the Service after changes take effect constitutes acceptance of the revised policy.
Contact Us
For privacy questions or requests, contact us at privacy@intray.ai.