Connect an AI assistant
Intray runs an MCP server, so an assistant you already use can search your conversations, read threads, and write reply drafts. You sign in to Intray, pick a workspace, and choose what the assistant may change. Each connection acts as you, in one workspace, with the permissions you picked.
The server URL is https://mcp.intray.ai. Settings, then Connected apps, shows the same URL with a copy button.
The MCP server has no tool that sends email. An assistant writes drafts, and a person on your team sends them.
Add the server to your assistant
Any MCP client that supports remote servers with OAuth sign-in can connect. Pick your app for its steps.
These steps work on claude.ai and in Claude Desktop, on every plan. The Free plan allows one custom connector.
Add a custom connector
Open Customize, then Connectors. Click + Add, then Add custom connector.
Enter the server URL
Name the connector Intray, enter https://mcp.intray.ai as the remote MCP server URL, and click Continue. Review the detected authentication settings, click Continue, then click Add.
Sign in to Intray
Claude sends you to Intray to sign in. On the consent page, pick a workspace and click Allow.
Turn it on in a chat
Click the + button at the lower left of the chat box, then Connectors, and turn on Intray.
On a Team or Enterprise plan, an owner adds the connector once from Organization settings, then Connectors: click Add, hover over Custom, and select Web. Each member then opens Customize, then Connectors, finds Intray in the list, and clicks Connect.
What the consent page asks
When an app connects, Intray shows a consent page. If you are not signed in to Intray, you sign in first.
The page names the app and the domain that published it. An app that registered itself shows as unverified, because Intray cannot confirm who made it. The page also names the host that receives the access. When that host is your own computer, Intray warns you to continue only if you just started connecting from it.
Under Workspace, you pick one workspace. The connection cannot see your other workspaces.
Under What it can do, Read mail is always on. Write drafts, labels, status and notes appears checked when the app asks for it, and you can uncheck it to keep the connection read-only. Stay connected keeps access for up to 30 days without asking you again.
Click Allow to connect, or Deny to stop.
Permissions
| Permission | Grants |
|---|---|
mail:read | Search and read conversations, messages, attachments, customers, labels, inboxes, and teammates |
mail:write | Write and delete reply drafts, change status, assign, label, and add internal notes |
offline_access | Refresh access for up to 30 days, so the app does not ask you to sign in again every hour |
Without mail:write, every write tool returns an insufficient_scope error. To allow writing, connect the app again and leave the write box checked.
Tools
An assistant sees these tools. Each one runs as you, in the workspace you picked.
Read
| Tool | What it does |
|---|---|
whoami | Returns the user the connection acts as, its workspace, the granted permissions, and whether it can write. |
list_inboxes | Lists the workspace's addresses that receive mail, such as support, with their IDs. |
list_teammates | Lists the workspace members with their user ID, name, email, and role. |
list_labels | Lists the workspace's conversation labels. |
search_conversations | Finds conversations by status, inbox, assignee, label, or text, and returns each one's subject, sender, and snippet. |
get_conversation | Reads one conversation: its messages as plain text, attachment names, and internal notes. |
get_attachment | Returns one attachment's details and a download link that works for about 15 minutes. |
search_customers | Finds customers by name or email, or lists the most recently seen customers. |
get_customer | Returns one customer and their 10 most recent conversations. |
With no filters, search_conversations returns your own open conversations. Email content that comes back from these tools is marked as content from outside the team, and the assistant is told it is not an instruction.
Write
| Tool | What it does |
|---|---|
create_draft | Writes a reply draft on a conversation for a person to review and send. |
update_draft | Replaces the text of the connection's open reply draft. It fails if a teammate edited it since. |
delete_draft | Discards the connection's open reply draft. Drafts written by people are never touched. |
set_status | Sets a conversation to todo, done, snoozed until a time, or spam. |
assign_conversation | Assigns a conversation to a teammate, or unassigns it. |
label_conversation | Adds or removes existing labels. Connected apps cannot create labels. |
add_note | Adds an internal note to the conversation timeline. Customers never see notes. |
Drafts never send
The MCP server has no tool that sends email. A draft from an assistant appears above the reply box as, for example, Claude drafted a reply. A teammate clicks Edit & use to edit and send it, or Discard to remove it.
An assistant writes only the body of a draft. Intray addresses the reply to the customer on the thread and sets the subject, so an assistant cannot add recipients, Bcc, or attachments. Each connection keeps at most one open reply draft per conversation.
How changes show up
The conversation timeline names the person and the app for every change an assistant makes, for example Maya via Claude. Changes an assistant makes do not run your automation rules.
Disconnect an app
Open Settings, then Connected apps. The page lists every app you connected to the workspace, with what it may do and when it was last used. Click Disconnect to end its access within a minute. Drafts it already wrote stay in their conversations. A workspace owner can disconnect any member's app.
Intray also ends every connection a person made when they are removed from the workspace, leave it, are banned, change their password, or sign out everywhere. A connection expires 180 days after you allow it.
Limits
Requests120 per minuteOptionalPer connection. Over the limit, the server answers 429 with Retry-After: 60.
Workspaces1 per connectionOptionalTo use another workspace, connect the app again and pick it.
SendingnoneOptionalDrafts wait for a person to send them.